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About Roscoe Plus

Roscoe Plus is an intuitive IT Solutions company. We strive to build our services around client needs. Established in 2016, we’ve officially been helping businesses implement and support software solutions. We’re committed to long-term relationships with our clients and to providing the highest level of customer service possible. Our Managed Services portfolio caters to a variety of situations, from elementary monitoring needs to IT consulting and advanced proactive preventative measures. Backed by industry-leading capabilities and with support from an experienced and highly knowledgeable services team, clients are assured of a first-rate service to their full benefit. Our consultants and technicians have experience implementing contact centres, scanning solutions, managed services, IT Service Management (ITSM) and network solutions at sites across numerous industries.

Contact Centre Services

With Roscoe’s synchronised, intelligent, user-friendly contact centre platforms, agents, and customer service, personnel can transform customer engagement into a stellar experience. And with any of our three systems, you will also enjoy feature-rich functionality at an entry-level price. Get access to channels that the public use to interact with your clientele, including telephony, email, web-based and back office.

Scanning Solutions

You can rely on Roscoe Plus' scanning specialists to meet your needs since we have the expertise, systems, and infrastructure needed to scan, index, and guarantee quality. Companies waste valuable time looking for information in a hybrid environment of paper and electronic information without a unified view of all information. Even if you eventually locate the data you require, if it is in paper form, you will still find it difficult to use or immediately share with others. We can assist in solving these problems..

Desktops and Laptops

Your staff’s ability to work to their full potential can be limited by under-performing workstations. What’s more, outdated software is not only a performance factor, it’s also a direct threat to your IT security. Ensuring that work machines are fully patched, updated and kept in optimal running condition is essential for maintaining productivity.

Server Management

Servers perform centralised functions for your business, whether IT-related or central to your daily operations. When a server develops an issue, it has the potential to adversely affect multiple individuals’ work. Keeping your servers monitored and their hardware healthy prevents unwanted downtime and maintains your operations at optimal levels.

Network Devices

Printers, scanners, routers, wireless access points, and similar devices are connected to your network and workstations. They form a vital interconnected part of your business IT, so make sure you give them the attention they need to function optimally. Furthermore, looking after your devices helps keep your network safe from threats.

Roscoe Plus